Why does it say canceled but payment was debited from my account?

If your deposit shows as canceled but your account was debited, it could be due to a transaction failure or a mismatch in payment details or payment to us via bank account that is not registered in your Mudrex account.


Please check your bank statement to confirm the debit. If the amount was debited, raise a ticket with us, including a screenshot of your transaction, and we’ll assist you in resolving the issue.

For any queries regarding Bank deposits or withdrawals, please don't hesitate to contact our support team at 080-35213000 between 10AM-7PM from Monday - Saturday.