Knowledge base

Investment Products (4)

Coin Sets (16)

• How do I invest in Coin Sets?
• What is the minimum investment amount in Coin Sets? Is there a lock-in?
• What is the fee for investing in Coin Sets?

View all 16

Spot (29)

• How can I start a SIP in Spot?
• What is the fee for investing in Spot (previously Coins)?
• What is the minimum investment amount in Spot? Is there a lock-in?

View all 29

USDT Futures (31)

• What are crypto futures?
• Is there any tax or TDS on USDT Margin Futures?
• What are perpetual contracts?

View all 31

INR Futures (39)

• What are INR-margined futures?
• How are INR-margined futures different from regular USDT futures?
• What are INR Funds?

View all 39

Deposits (2)

Bank Deposits (14)

• How to add funds via IMPS?
• What should I do if my deposit is showing as "pending" or "processing"?
• Why is my IMPS transfer showing as failed?

View all 14

Crypto Deposits (17)

• How to deposit coins to Mudrex?
• What happens if I send a coin to another coin's wallet address?
• Which coins/tokens can I deposit on Mudrex?

View all 17

Withdrawals (2)

Bank Withdrawals (12)

• Why is my withdrawal delayed, and how long does it typically take to process?
• How can I withdraw funds to my bank account?
• What is the minimum amount that I can withdraw to my bank account?

View all 12

Crypto Withdrawals (16)

• How to withdraw coins to other wallet?
• What is the minimum limit for crypto withdrawals?
• What do I do if my Crypto withdrawal is rejected due to a wallet address verification?

View all 16

Account Management (2)

Account Settings (4)

• How can I sign up for a Mudrex account?
• How to add nominee in Mudrex?
• What steps should I take if my email/ phone gets hacked?

View all 4

Account Deletion (2)

• What is the account closure process on Mudrex?
• Delete Account Terms and Conditions

Referral (2)

Referral Program (7)

• What is the Mudrex Referral Program?
• How do I participate in the referral program?
• When will the referral rewards be credited to my account?

View all 7

Referral Program - T&C (1)

• Referral Program -Terms and Conditions

Identity Verification (3)

KYC (22)

• What is the process to complete my KYC/ Identity Verification?
• What documents do I need to submit for identity verification?
• How much time will it take to complete my identity verification process?

View all 22

Bank Update (5)

• How often can I update my bank account information?
• Can I add a bank account if the registered name differs from my PAN?
• How can I update my bank account ?

View all 5

Re-KYC (15)

• What is Re-KYC?
• Why do I need to complete Re-KYC?
• How will I know if I need to complete Re-KYC?

View all 15

Gift Crypto (2)

Send Gift (2)

• Cannot send a Gift?
• How do I cancel the gift card?

Receive Gift (2)

• I just received Mudrex Gift Card, How do I use it?
• Does Mudrex Gift Cards Expire?

Crypto Regulations (3)

TDS Queries (8)

• What is TDS on crypto?
• Who deducts the 1% TDS on Mudrex?
• Is TDS applicable if I transact less than 10,000 INR in a financial year?

View all 8

GST Queries (6)

• 1. What is GST on Mudrex?
• 2. Is GST charged on buying or selling crypto?
• 3. Where can I see the GST charged on my transactions?

View all 6

Other Regulations (6)

• Indian government brings crypto under the Prevention of Money Laundering Act (PMLA): Our Stance
• What do the new regulations cover?
• What does PMLA Act mean for the Investors?

View all 6

About Mudrex (2)

Know More About Mudrex (4)

• Who is the Founder of Mudrex?
• Is Mudrex a registered and licensed platform?
• Is Mudrex Backed By any Industry Experts

View all 4

Safety of Funds (4)

• How do Mudrex ensure the security of my funds and investments?
• What happens to my funds if Mudrex goes bankrupt?
• Is my personal information shared with third-party vendors?

View all 4

Campaign (2)

Add / Reduce Margin (Futures) (8)

• What is the Add/Reduce Margin feature?
• Does adding margin increase my position size?
• Can I reduce margin at any time?

View all 8

Gold with Futures (8)

• What is tokenized gold?
• Is this real gold or just another crypto token?
• How is this different from buying physical gold?

View all 8

Limit Upgrade/ EDD (1)

Withdrawal/ Deposit Limits (1)

• What are the Investment Limits On Mudrex?

Alpha (1)

FAQs: Alpha

Alpha (9)

• What is the new Mudrex Alpha program?
• How is this different from the old Mudrex Alpha?
• How do I qualify for a Mudrex Alpha tier?

View all 9

Transaction Statement. (1)

Transaction Statement (5)

• What is the Transaction Statement on Mudrex and how can I download it?
• What information is included in the Transaction Statement?
• Does the Transaction Statement show my overall Profit & Loss (P&L)?

View all 5

API Trading (1)

FAQs: API Trading

API Trading (22)

• What is an API key?
• Why am I not able to see the API dashboard on mobile?
• How do I create an API key?

View all 22

Trade Ideas (1)

Trade Ideas (8)

• What are Mudrex Trade Ideas?
• Are Mudrex Trade Ideas paid?
• Are Trade Ideas only for futures trading?

View all 8

INR Spot (7)

What changed (3)

• Why did Spot move to INR?
• What stays the same?
• What is INR-based vs USDT-based now?

Portfolio + history (5)

• Why is my portfolio in INR now?
• My Spot portfolio value is in INR now. Did my holdings change?
• Why did my invested value / P&L change?

View all 5

USDT usage + conversion (3)

• Where can I still use USDT?
• Why can’t I use USDT to buy Spot coins now?
• How do I convert USDT to INR to withdraw?

Taxes (GST + TDS) (5)

• Why am I being charged GST and TDS?
• When does TDS apply?
• Where will I see GST/TDS?

View all 5

Trading + wallet routing (4)

• How do I place Spot buy/sell in INR?
• Why do prices look different now (INR vs USDT display)?
• How INR Futures funding works

View all 4

Risk orders (SL/TP/BTD) (4)

• What happens to existing SL/TP/BTD orders created earlier?
• Will legacy orders still trigger?
• Can I edit legacy orders? What are my options?

View all 4

SIPs (2)

• What happens to my Spot SIPs during the INR Spot switch?
• Coin Sets SIP continuation: funding needs, what happens if insufficient balance?