If your transaction shows as successful on another platform but hasn’t appeared in Mudrex, start by checking the transaction hash from your sending platform. You can verify its status on a blockchain explorer to confirm it went through.
Please double-check that you sent a supported coin, selected the correct network, and included the appropriate tags and wallet address to ensure a smooth transfer.
If any of these details are incorrect, the funds may be lost on the blockchain and unfortunately cannot be recovered.
If everything seems correct and your transaction still isn’t reflecting, contact our support team — we’re here to help you get it resolved quickly!
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